No sorry. We go out to emergency callouts on a first come first served basis according to who is available with the relevant qualifications.
We have in the past pulled somebody off a job when the heating broke down in an old peoples home who were regular customers and we are also MUCH more likely to prioritise someone who gets their annual service from us.
On the plus side your landlord will need to have gas safety checks carried out each year. These are relatively simple jobs so an engineer who has his regular custom for those is more likely to respond faster to a call out.
We've got boiler coverage with one of the energy supplies and when our boiler broke down last winter they did ask if there was any babies or elderly people as they would try to send someone quicker if so, but that was just a company thing not a legal obligation.
Thanks elpha. Jamie and Katie, perhaps that's where I got the idea from, probably a British Gas ad or something! Glad to see it's not just my imagination doing odd things. Gosh, 'tis cold...will slip under duvet. Thanks again, everyone!