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We had two sofas from DFS where the back sagged after a couple of years. They have a 10 year guarantee. We called the shop where we bought them and they arranged for someone to come round and he fixed them both there and then. As good as new now.
Ours is 18 months and TBH I'm disappointed, especially since we're still paying it on credit. Have put it down to the fact it's next to a radiator, a sofa bed and the fact we have a cat, so don't feel we can return. Still a bit crap tho.
@buckeejit I suppose things were built to last years ago as now people are more happy to replace things as styles change..... I think we're going to give this a few years and then get a second hand M&S or Laura Ashley one.... they're meant to be good
I have a Dfs sofa that is 4 years old and has broken twice. They came out and fixed it both times which is good. However, I would advise against taking out the insurance cover offered when buying. I was persuaded to do so because I was told it would cover animal damage. My cat had been sharpening her claws on one arm so I tried to claim but was told because I hadn't been in the room when it happened they wouldn't replace or recover. (If I'd been in room she wouldn't have been sharpening her claws on the sofa). Total rip off.
I bought mine at Harvey's and after just 10 weeks it was losing its fabric covering (it's a faux leather and it was peeling and flaking off). It took months waiting for replacements and at one point an engineer had our whole living room in a shambles recovering it for 8 HOURS! They should have just hauled it away because when he was finally done I noticed he had only recovered the seats and not the peeling backs. What a fucking palaver. Eventually though a whole new one came and almost 5 years later it's still pretty good. There are areas where the leather look has flaked off a bit but it just looks like aged leather not defective.
Like all big retailers, DFS have a responsibility to comply with the sales of goods act and must repair or replace your sofa. Give them a call and tell them very nicely that you need an engineer out to assess it for repair/replacement. Stay calm and polite and you'll get better results more often than not.
We bought a hygena one 7 months ago and it's starting to look tatty. £1000 for one sofa and extra for a matching footstool. Really quite disappointed because I expect sofas to last for years due to not being someone who regularly changes them when I redecorate.
I think I might call them out again. I did straight away when the cushions started to sag but he turned up to view them at a time I specifically said I wouldn’t be there then got the hump with me on the phone.