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Shocking customer service and delivery by Laura Ashley

(1 Post)
springtime61 Sun 25-Nov-12 22:30:32

We purchased £1700 pounds worth of bedroom furniture (half price) from the Cheltenham store on the 29th September 12. The delivery was scheduled for 17th November however the driver refused to deliver because he was unhappy with the address access road despite it being wide enough and used by refuse collection vehicles and all other deliveries (John Lewis, IKEA et all). The goods ended up back at Laura Ashley's depot in Leicester and we were informed that non-standard delivery would be required at an additional cost of £60.

Whilst the shop staff were superbly helpful, Laura Ashley's delivery service and customer relations have been terrible, with no consideration given to their customer's side of the complaint raised with customer services. Caution needs to be urged should delivery be required to an address that presents the slightest hint of the driver needing to manoeuvre off a dual carriage way!

We have been let down by Laura Ashley's back office and after sales service (including a lack of support after ringing their Head Office in London). We shall never purchase anything else from them again.


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