They are good quality generally, my parents always buy their sofas from B&S. I haven't bought sofas from there but have bought plenty of other stuff there (I live near a store), never had to seek after sales service.
We have an outlet store near us. We bought a table, bench and 3 chairs. Really really pleased with it. It looks lovely and is very solid, feels like it's built to last. We got quite a lot of discount on the price that was on the shop floor after we cheekily asked for further discount as we had a strict budget from a previous table we were returning to a different company. Hope that helps