Brand new sofa problems

[Farwiii]

Can anyone please advise me as to what I should do..

So I purchased a sofa from Sofology and we’ve had it for 3 weeks now. It’s sagged so much to the point that it looks like it’s at least 5 years old. After speaking to them on their online chat the lady tried to convince me that it’s just natural wear of th material and th sofa we chose is a very soft sofa. I wasn’t told anything about it being worn out In a few weeks from the salesman when we bought it.

After getting nowhere with the online chat I called them up to be told the same thing from another guy on the phone. It’s only been 21 days and I feel like they are trying to make me go over the 30day period. After arguing for about 15 minutes the guy told me to call back after 6 weeks if it’s still the case.

I feel like it can only get worse and they are buying time so later on they don’t loose out.

The sofa is on finance..

[InTheRoseGarden]

Return it and don't wait. It won't get better. Get a different sofa.

[wowfudge]

You need to tell them it's not fit for purpose and you want to return it. Make sure the finance is cancelled.

[Feezles]

Here's a good write up of the Consumer Rights Act - might be useful:

www.which.co.uk/consumer-rights/regulation/consumer-rights-act