Advice/Help with SELCO Kitchen

[spanna786]

Hello,

I spent 10 years saving for a new kitchen, 5 kids later I was ready to get my dream kitchen. I made the awful mistake of going to SELCO to buy one. It all started out so well, but they delivered units in such poor quality that my builders weren't able to fit them.

This is a video of some of the units delivered yesterday direct from their warehouse, supposedly brand new:

I've spoken to the manager and kitchen designer everyday for two weeks trying to get this resolved. I was promised brand new units from their factory in Milton Keynes after their first delivery of substandard units but what they eventually delivered was even worse than the off the shelf units!

I'm still trying to sort this out now. They were going to deliver more units today - but didn't turn up. The manager isn't working and there's no one who can sort this out for me.

My advice for anyone thinking of buying a kitchen is, don't buy a kitchen from SELCO. They might be able to sell building supplies - but not a kitchen.

Has anyone got any ideas of what I can do now? The builder have fitted half a kitchen. Some doors, panels and units still to be delivered, some that have already been delivered need to be replaced for better units. I'm at my wits end now...

Thanks
Spanna

[SelcoBuildersWarehouse]

Hi Spanna,

I'm contacting you from the Selco Builders Warehouse press office and we have noticed the issue you have reported with your kitchen.

We are keen to look into this for you. Can you please either e-mail me a contact telephone number on [email protected] or call 01902 907520 to discuss this further.

Many thanks

James