All gone foul with major bathroom/kitchen installer

[Grownupmum1]

A major bathroom/kitchen installer has fallen foul by one of its installers sending a text [before installation has started although all the carcasses and bits are stacked in the living room] asking for a sexual favour - by mistake maybe?- but nevertheless, after much ado the company would like to offer a cheque for 250 as a good will gesture. Unbelievable. Do they think they would like their wives or daughters to get such a text and do nothing about it? I don't think so. Any ideas on how to pursue this matter further?

[angeldiver]

What would you like the outcome to be? A free kitchen, free fitting, both? You need to decide and go down that route?
Me? I'd let it go and assume the text was in error.

[RNBrie]

I'd ask for a different installer and move on, mistakes happen.

[EleanorRigby123]

Do you think the text was intended for you? Or is it more likely to have been a mistake?
I would want a different installer - even if it was a mistake.
The £250 good will gesture sounds reasonable to me

[Grownupmum1]

Thank you for your replies. They do rather surprise me. I am not a grabbing materialistic person. The inappropriate text had a great impact on me as well as causing great upheaval in my home and loss of income with the stress of it all. The fact that the company has completely disregarded all of these things makes it worse. Major design companies need to take responsibility for their approved workers and I certainly would not like any other women to go through this.

[MumOnTheRunCatchingUp]

Oh come on!!! It was sent in error clearly.... they have offered £250 as a gesture of goodwill

What more do you want?? It's a mistake. They happen. Why such drama?

[atticusclaw2]

I think you're completely overplaying it.

It was clearly inappropriate but unless you're a very delicate flower then I'm sure that receiving this sort of text from someone you don't even know will not cause any lasting damage.

£250 perfectly reasonable IMO (and I'm an employment lawyer and so I have a very good idea of what injury to feelings awards tend to be).

[MumOnTheRunCatchingUp]

What do you want op??

[TheDisreputableDog]

Loss of income from a text message? Really?!

[ExitPursuedBySpartacus]

Upheaval, stress and loss of income?

Crikey. What sort of sexual favour was it?

[DoItTooJulia]

Well, if op is in a controlling relationship where her oh doesn't trust her and checks her phone and sees that message.....I can imagine a lot of unpleasantness came as a result.

However, I'm not sure what else the company can do. An employee made a mistake. They've offered compensation. They can't undo the damage can they?

Do you have an outcome in mind? (And are you in a controlling relationship?)

[atticusclaw2]

I think this is a pretty sad reflection of people's attitudes nowadays. Everyone is in it for whatever they can get (and that is saying something coming from a lawyer who makes a living from such things).

Drop it OP and move on with your £250 and a new installer.

[ShatnersBassoon]

I'm agog. What on earth did the text say?

Wouldn't the £250 cover your lost earnings (how much time off did you take?), and the promise of a different fitter be enough to smooth things over?

[TheCrowFromBelow]

Eh? You were sent one text and it caused you so much stress you've lost earnings?
Don't you just laugh and reply "not for me" or "that's grim and I'm informing your employer"?
Don't get me wrong I would definitely complain and ask for a different supplier but I don't think it warrants the distress levels you seem to be suffering, I think you need to move on (I mean that in the nicest way!) In terms of the actual amount they are offering, well if they're a major company They probably have sought legal advice before coming back to you.
If you feel it isn't enough and want free fitting ask them for it, see what they say.

[TinaBacon]

Fallen foul? That's very antiquated language, are you by chance extremely religious or something OP?

[NashvilleQueen]

On the face of your post it does seem like you have seized on this as a potential money making scheme.

I think we would need to know (a) the extent of the impact (b) why it caused loss of earning and how much and (c) what you think is reasonable recompense.

Solely on you OP and follow up I think £250 sounds generous enough.

[Bluntness100]

The inappropriate text had a great impact on me as well as causing great upheaval in my home and loss of income with the stress of it all.

[Shiningexample]

I think turn down the melodrama OP

[Grownupmum1]

Thanks guys for all your responses. I am neither greedy, religious or mentally ill but hey ho, we all have our different take on things. You all have a nice day.

[OhTheRoses]

Didn't it make you laugh? Had you already met the installer? I once got some free blinds because a major upmarket kitchen supplier ordered the wrong range cooker and the final snagging took four months. If I'd got a sexy message I'd just have assumed it was a mistake or if he had met me that the fitter was slightly deranged.

[MumOnTheRunCatchingUp]

Haha op didn't get reaction she wanted!!

Methinks she wanted us to all jump on it so it would go viral and would end up with a sad face DM article so she could have her 15 min of fame!!

THIS is your much talked about 'special snowflake'

[Shiningexample]

It hasn't all gone foul, there was a texting mix up and you're £250 up, I'd call that a win😇

[GrumpySausage]

Whilst I may not have reacted like the OP I am surprised at some of the responses in here.

How do we know how the OP felt and her background? We don't know what her experiences are. This may have triggered anxieties and negative memories for her.

However OP I think the angle of seeking compensation is probably what's got mumsnet in a flap. Personally I'd want to move on from this rather than prolonging the matter by seeking more compensation.

[AgentProvocateur]

£250 for a text is more than generous. Why would you pursue it further? What outcome do you want? Put it behind you and move on.

[PaulDacresConscience]

Loss of income? Did you have an attack of the vapours and have to take to your bed?

I suspect the OP has flounced because she's not had a load of 'aw hun' posts suggesting that she sue them for squillions.

[Shiningexample]

You are clearly too delicate to survive the stress and trauma of kitchen refurbishment....whatever possessed you to undertake such an ordeal?

I think this comes down to a lack of personal insight