Maternity Action’s advice line has seen a spike in calls about delays in processing Maternity Allowance claims since the end of the summer. As a result of staff shortages, a backlog has built up and the Department for Work and Pensions is saying that delays are currently up to 14 weeks. Although it was hoped that this would be resolved by mid-November, it appears the delays are ongoing.
Most pregnant women who are working, or who have worked until recently, are likely to be
able to qualify for Statutory Maternity Pay (SMP) from their employer or Maternity Allowance from the Jobcentre Plus. You can find an online calculator to work out what you’re entitled to here: www.gov.uk/pay-leave-for-parents
Top tips for claiming your Maternity Allowance on time
- First of all, if you’re employed, you need to find out whether you can get Statutory Maternity Pay from your employer. Give your employer notice of when you want to start your maternity leave - let them know by the 15th week before your baby is due at the latest. You also need to give them your MATB1 maternity certificate.
- If you’re not entitled to SMP, your employer must give you an SMP1 form stating why you haven’t qualified for SMP.
- If you can’t get SMP, send in your Maternity Allowance claim form immediately. You can find it online here.
- Put your claim in as soon as you’re 26 weeks pregnant (unless you need to continue working to meet the qualifying conditions). You need to send in your MATB1, your SMP1 form and payslips covering a 13-week period. Don’t delay sending in your claim while you’re waiting for some of these forms. It’s very important to pick the payslips with your highest earnings in order to qualify for the full rate of Maternity Allowance (£148.68). If your earnings are lower, you’ll get 90% of your average weekly earnings for 39 weeks.
- If you’re self-employed, you can claim Maternity Allowance. If you’ve not completed a tax return in the last year, you’ll need to contact HMRC to update your National Insurance contribution record. Otherwise, you’ll only be awarded Maternity Allowance of £27, causing more delays. Once you have paid your NI contributions, your Maternity Allowance will be increased to the full rate.
What to do if your Maternity Allowance is delayed
The Department for Work and Pensions have advised us that anyone needing emergency
help can apply for an advance of their Maternity Allowance. You should ring the Maternity
Allowance claim line to apply: 0800 169 0283. You can be considered for emergency help if you’re facing domestic violence, homelessness or risk of eviction, but they must also take into account your individual circumstances and how old your claim is.
You can get free debt advice from organisations such as StepChange, Debt Advice Foundation or National Debtline if you’re unable to pay your rent, mortgage, credit cards or other essential bills. You can find free regulated debt advisers here.
What about Universal Credit claims?
If you are currently claiming Universal Credit or will be eligible for it once your baby is born, you need to be aware that Maternity Allowance is treated as “unearned income” (despite the fact that you need to work for 26 weeks to qualify for it!) and is deducted from your Universal Credit in full. This can also mean that once you are paid your arrears of Maternity Allowance, following the delays in processing your claim you may then be faced with an overpayment of Universal Credit.
Maternity Action has had many calls and emails from women affected by the delays, many of whom are not getting their maternity pay until well after their baby is born and going for weeks with no pay. We are very concerned that the delays are not being sufficiently addressed and that women on Maternity Allowance are being penalised under Universal Credit regulations.
You can get advice on your maternity pay and benefits from the Maternity Action advice line on 0808 802 0029 (national) and 0808 802 0057 (London callers) and we have information sheets available.
Maternity Action will be back to answer your questions on this thread later in the week.