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Anyone worked in a contact centre

(2 Posts)
MothButterfly Tue 05-Dec-17 14:00:59

I'm applying for a job in a contact centre run by the local authority (facilitating supervised contact for families) If you've worked in one can you tell me what it's like and what are the main skills /abilities/experience they are looking for? any pointers for my application and interview if I get one? I'm aware it will be a challenging role but I think I would be good at it. thanks .

chocolatespiders Wed 13-Dec-17 22:08:09

I do as a relief worker. Good observation and report writing skills are needed.
Positive outlook and non judgemental as you need to remain impartial.
I didn't have any child experience, I work full time in health service. I did have voluntary work with children though.

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