I have an interview next week for the post of receptionist in a busy medical practice. I'm trying to put together some questions I may be asked. I suspect they will ask what attributes would a good receptionist need, how would I handle a stressful situation and a question geared towards assessing my idea of the importance of confidentiality. But I can't think of any others - can anyone think of any obvious questions that I have missed. All suggestions gratefully received!
They would probably ask how you would deal with a threatening / abusive patient.
What you think makes a good receptionist (people skills)
Also research the practice! How many doctors does it have? Do they had any specialities? Approx how many patients? Home visits? Clinic times etc... All just shows that you have really thought about the job and what it would entail :-)
Thanks Sleepingbunnies. Will do some research on the practice. I just dread getting asked a question that makes me panic and then the old brain freezes! But then that's the fun of interviews. Thanks again for the reply.
At recent job interviews as well as being asked how would 'hypothetically' I e.g. cope with an abusive client, they wanted to know about specific situations where I had actually had to deal with things and how I had done it, iyswim. Oh, one question I struggled with "Describe a situation in your working life where things went wrong and what did you do to rectify them" Good luck
I'd recommend making sure you're confident about how you would deal practically with patient confidentiality. Not just about not talking about patients to your family, but not sharing patient information to their relatives who call to ask about test results etc
That and dealing with aggressive patients - although they might send you on a conflict resolution or dealing with aggressive people type course.