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NHS 111 call dropping

(12 Posts)
SleepyTinker Thu 12-Mar-20 10:07:40

I've been trying to reach NHS 111 from last 3 days because my 4 Yr old got fever and a cough but seriously after every 50 minutes the call would just go blank. Anybody else experiencing this?

My gp have refused to take a look at him and I can't get through NHS 111 what am I suppose to do?

OP’s posts: |
ItsAHardKn0ckLife1 Thu 12-Mar-20 10:14:56

Can you use the online service?

Hope he feels better soon flowers

Bufferingkisses Thu 12-Mar-20 10:17:09

Yep,sadly the phone system seems to be struggling to cope. All you can do is keep trying and be patient.

SleepyTinker Thu 12-Mar-20 10:17:30

It says to call 111 if the child is under 5. My son is 4

OP’s posts: |
BoreOfWhabylon Thu 12-Mar-20 10:23:35

Google the providers of 111 for your area and then ring their direct number to complain.

BoreOfWhabylon Thu 12-Mar-20 10:25:27

You could also contact your MP's office.

SleepyTinker Thu 12-Mar-20 10:26:25

thank you, I'll just call the provider.

OP’s posts: |
SleepyTinker Thu 12-Mar-20 10:27:13

Really? How MP will be any help to me here?

OP’s posts: |
BoreOfWhabylon Thu 12-Mar-20 10:29:08

MPs have contacts we don't. They need to know if their constituents can't access services.

AHippoNamedBooBooButt Thu 12-Mar-20 10:32:01

Theres just more people calling then there are staff. Be patient. Or try phoning at quieter times such as lunchtime or very late evening till the early morning (10pm-5am say).
They have hired hundreds of new staff but they have to spend 3 weeks in training first so hopefully in the next week or two it will be easier.

SleepyTinker Thu 12-Mar-20 11:20:41

I'll try after 10 again, or else I might have to take the MP way. Thank you all ❤️

OP’s posts: |
forrestgreen Thu 12-Mar-20 11:55:27

Do you have a corona virus pod at your local hospital. I wonder if you rang the hospital and asked to be put through that they could help you

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