Yesterday I received a letter for an appointment for January for myself, also in the envelope there was a letter for another patient. It had her name, address and hospital number on it.
I rang the hospital appointment line and waited a long time before the call was answered and asked to speak with a supervisor or manager, the receptionist refused saying they did not have one as they are all equal. I told her what my problem was but she just brushed it off and that it was sent in error which obviously I know, she said that she would email the person who had sent it to let them know of there error and she would reprint the letter for the lady that should have received the appointment.
This is not the 1st time I have had trouble with this hospital and using wrong names (telephone message for a different person left on my phone and they gave me a wrong consent form to sign for an operation). I appreciate these will be different locations but we are talking about a large London hospital.
I did think about sending this letter on to the lady in question explaining that it came to me in error but not sure if that is the right course of action. Just felt like the hospital were rather blasé and mentioned that it was a simple error. This could have had a lot more personal information on it.
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Another patients letter sent to me in error
7 replies
Ilovemyshoppingtrolley · 15/11/2019 15:11
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