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I know I'm being a heartless bitch, but...

(48 Posts)
addictediam Mon 15-Aug-11 09:19:37

Is it really unreasonable to expect the Dr sugery to get a locum in so they can have an emergency triage or emergency appointments?

Our Dr's usually have a triage system in place so you can ring speak to a dr and they will make an appointment for you that day or within the week depending on how serious they think the problem is.

This morning my dd (9mo) has developed a rash, she's had it before but her medicine for it isn't working, she's grumpy, clingy and very tired which is very unusual for her. I rang the dr sugery to get a call back only to be told, were not offering that service today, I explain the situation and ask for an emergency appointment to be told, one of our drs was in a serious accident this morning, we can't offer any appointments today. When i asked when the service was going to be availabe she said not till at least next monday. I then asked who i was ment to call as i didn't think it was serious for 999, we don't have a walk in centre and nhs direct wouldn't be able to see her, to be told 'that's not my problem' shock

I'm so angry, I know its beyond their control but isnt this what agency staff and locums are for?!

Thumbwitch Mon 15-Aug-11 10:16:25

It still takes time to organise a locum and often they're not in the area, so it's unlikely they could have got one in today. However, they should have been able to manage to get one before next Monday.

Sorry your DD is ill but I think you probably should ring NHS direct and see if they advise taking her to your nearest A&E, especially if there's a paediatric unit. No one is going to think you're over-reacting - and you will feel better once you've seen someone.

Hope your doc who was in the accident is ok. sad

fanjoforthemammaries7850 Mon 15-Aug-11 10:23:55

Jeez, have some compassion.

PenguinArmy Mon 15-Aug-11 10:24:07

I agree NHS direct should at least tell you how to access help.

fanjoforthemammaries7850 Mon 15-Aug-11 10:24:27

"serious" accident could be very wonder they are in disarray

fanjoforthemammaries7850 Mon 15-Aug-11 10:26:09

sorry to be harsh, but I was shocked

fanjoforthemammaries7850 Mon 15-Aug-11 10:50:44

on a practical note I would call NHS direct and explain the situation.

addictediam Mon 15-Aug-11 10:52:21

I agree, I know I'm being very harsh and unfeeling, but the receptionist surley should be giving out advice on where else to go, not just saying that's not my problem?

addictediam Mon 15-Aug-11 10:55:15

Nhs direct said make an appointment to see gp, if it gets any worse take her to a&e I cant get an app at Dr until Sept. Which is why they have the triage system in place

fanjoforthemammaries7850 Mon 15-Aug-11 10:56:49

serious could mean her colleague could die, she is probably in shock.

fanjoforthemammaries7850 Mon 15-Aug-11 10:57:19

i work for a dentist, if one of them (friends) were involved in a serious accident Id find it very hard to be 100% dedicated to work that morning

GloriaVanderbilt Mon 15-Aug-11 11:01:07

You called before 20 past 9 and expected them to have got it together when the accident only happened 'this morning'...I think you need to forget what she said and try again this afternoon, when they will probably have organised some advice on alternatives for the hundreds of patients who will be ringing them.

I think you're expecting a bit much tbh.

GloriaVanderbilt Mon 15-Aug-11 11:01:56

and yes it wasn't the best response she could have given you but in the circs I think it's totally understandable.

Blueberties Mon 15-Aug-11 11:04:57

If she's got a rash which has already been medicated and is grumpy, clingy and tired, I'm not sure why she needs to see a doctor anyway.

TheFlyingOnion Mon 15-Aug-11 11:09:02

Wow, talk about me me me!!

Over-entitled, at all?

superjobee Mon 15-Aug-11 11:14:52

wow, i could walk into my doctors with DD anytime and be seen upto the age of 5!! surgery rules, kids come first appt or not. i ran in mid afternoon when she was barely 2 as she had a fever and a history of fitting and was seen immediately. really feel for you sad

fanjoforthemammaries7850 Mon 15-Aug-11 11:18:25

yes, how dare that inconsiderate GP have a serious accident! hmm

PenguinArmy Mon 15-Aug-11 11:23:28

OK fanjo you've made your point

fanjoforthemammaries7850 Mon 15-Aug-11 11:25:29

ok, thread police

fanjoforthemammaries7850 Mon 15-Aug-11 11:25:53

my comment was directed to superjobee, not the OP BTW wink

addictediam Mon 15-Aug-11 11:26:31

The rash is diffrent to normal and the last time we saw the dr for it she said she wanted to see her if it apeared again, they dont know what shes having a reaction to and neither. do we.

Like i said I know im being heartless but I'm worrying about dd, and i didnt know when I picked up the phone to ring them the situation, and it is alittle bit of a shock when you have an ill baby who has been awake most of the night crying, so youve had very little slepp to be told, we can't help you untill next monday or you can make an appointment for the 5th of September.

I accept it was a shock for them too, but I just think the practice manager or someone should have given the receptionest a breafing on where to send patients who feel they need to be seen.

superjobee Mon 15-Aug-11 11:31:40

there should be other docs there not just 1 tho so whilst its a shame one has had an accident there should still be others to see the baby or at least a practice nurse or somebody and the receptionist sounds like she needed a good hard slap when a worried mum calls up about her baby she deserves more than a 'thats not my problem' whether the baby has medication or not its still a worried mum with an ill child who needs advice.

addictediam Mon 15-Aug-11 11:33:27

Or they could have said if you phone back in x hours we will be able to point you in the right direction.

fanjoforthemammaries7850 Mon 15-Aug-11 11:33:53

a good hard slap? have you had a compassion bypass or something?

Ephiny Mon 15-Aug-11 11:42:27

If you think your DD needs urgent attention, then take her to A&E. If it's not serious/critical enough for that, then you will just have to wait a bit. Maybe if you call again later or tomorrow they might have got things sorted out a bit better, or be able to advise you on where to go.

The receptionist maybe didn't give the best response, but they are only human, and if the accident only happened this morning they probably haven't had the chance to sort out locums and alternative arrangements yet. I know it's worrying when your little one is not well, but a little patience and understanding will help here I think.

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