This seems to me a poor cost cutting idea...because it will lead to a much poorer service. As mums and as carers of older frail relatives etc we tend to get to know a surgery's staff and they get to know us. I'm saying it's all roses but access to appointments is part of frontline services not a 'back office GP service ready for radical re-engineering'.
Do you think a national call centre for GP appointments will provide a better service for you and your loved ones?
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National call centre for making GP appointments
9 replies
munstersmum · 19/11/2010 11:03
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