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This seems to me a poor cost cutting idea...because it will lead to a much poorer service. As mums and as carers of older frail relatives etc we tend to get to know a surgery's staff and they get to know us. I'm saying it's all roses but access to appointments is part of frontline services not a 'back office GP service ready for radical re-engineering'.
Do you think a national call centre for GP appointments will provide a better service for you and your loved ones?
so when you want a GP appointment you sit and wait for a call centre operator to reply to your call for 20 mins whilst listening to music and a voice saying "we are experiencing high call volumes at the moment, your call is important to us and an operator will be with you shortly?"
Careergirl that's no different to how my GP is now. It's well known that a person can ring our doctors when they open at 8.30 and finally get through and speak to a receptionist at 4.30. That's with having rung every 10 minutes as well. I've had it happen to me on many occasion.