"6. You must carry your Railcard with you on your journey and when asked by rail staff, you must show a valid ticket and valid Railcard. If you fail to do so, you will be required to pay the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a Penalty Fare. This does not apply if there was no ticket office at the station at which you began your journey or if the ticket office was closed and there was no ticket machine from which you could buy a discounted ticket."
The damn thing only arrived a week ago - he put it in his wallet (at my suggestion ) & now has lost his wallet aaaargh. Hasn't had it since Wednesday (he thinks) & only missed it this morning when he was looking for his bank card.
The helpline for railcards only operates 9-5 Mon-Fri which is really helpful as he'll be leaving the house at 8am on Monday for a 10.30 train.
I have accumulated for him to carry
1) the letter that came with the railcard (which is undated ) 2) a record of the railcard number 3) my credit card statement showing the transaction 4) the email he was sent confirming the transaction.
His tickets to London cost over £40 so if he doesn't go at all that will be lost, & if he does go & they insist on him paying full fare that will be a lot more (& he can't pay it anyway, he'll only have about £30 on him)
Has anyone experienced this? How do rail staff actually handle it? Is it down to the individual?
No, we got it online - it was simpler at the time, downloading a photo etc - those can only be replaced online, & I don't think it would get here by Monday morning (although it wouldn't hurt to try I suppose)
Well he got down to London with his ticket & no card!
There was a lot of toing & froing between information desks but eventually he got his ticket stamped; & his replacement card arrived yesterday & has been posted down to him so as long as a) it arrives & b) he doesn't lose it before Friday he should be OK to travel back up. Phew.