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Messed up big time with on line booking....HELP

(9 Posts)
Amber71 Mon 27-Jul-09 08:13:00

Booked with On the Beach and all seemed reasonable for flight, accomodation.
Entered card details (debit card)at the price it quoted, it then asked after about baggage saying £22 each (thought price to good to be true) and when the finall total came up £176 more expensive.

Any idea's how I can get out of this before I call them. I have moved the funds out of my account so they cannot take it. Due to go in 4 weeks. ahhh Help.

I still want the accomaodation.

bigchris Mon 27-Jul-09 08:16:06

is there a number you can ring?
can you cancel the whole booking andstart again?

fanjoforthemammaries7850 Mon 27-Jul-09 08:17:42

They might still take it, if the bank put it through you will just become overdrawn and be hit with a hefty charge so I don't think moving the money out of your account is necessarily a solution I'm afraid.

Amber71 Mon 27-Jul-09 08:20:48

I will ring at 9am when they open.

Not sure the bank will allow a large amount to be debited with no funds there. It did not even ask for security, as it usually does when I use my debit card.

fanjoforthemammaries7850 Mon 27-Jul-09 08:21:39

it's quite a big risk, the bank tend to treat it as your responsibility to have enough funds in your account and to honour debits IME.

fanjoforthemammaries7850 Mon 27-Jul-09 08:37:57

they also would charge for bouncing it..anyway good luck!

Amber71 Mon 27-Jul-09 09:46:51

All sorted they cancelled the flight...phew

fanjoforthemammaries7850 Mon 27-Jul-09 09:48:37

oh, I am so pleased, that is great, must be a relief! grin

MissSunny Tue 28-Jul-09 04:14:12

Message withdrawn

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