Would appreciate any help. We bought our flights for Easter a couple of months ago. We heard yesterday from the online travel agent we bought them from (travelup - they seemed slightly cheaper so didn't buy direct) that the flight we were on from Rome (on Easter Monday) had been cancelled. They are only offering the option of flying the next day. We have asked for Easter Sunday and they are saying there is no option. We can see options online. Does any one have any ideas of what we can do. The travel agent is travelup. We never used them before. This means more accommodation costs and an extra day off annual leave. Can we get compensation? Who from? Travelup or our travel insurance (we have a multi trip insurance). What can we get compensation from? Does anyone have any ideas?
The airline should be able to offer you the Easter Sunday providing there is availability In the same booking class. Do remember that it's the airline that has cancelled the flight, not the travel agent, they are just relaying the info to you (as they must do).You should be able to get a full refund if the alternative doesn't suit. No compensation will be offered though. I work in travel and deal with schedule changes almost every day. I've had one recently which was 4 days! Good luck and feel free to ask me any questions.