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Anyone claimed for cancelled flight through free company 'resolved'?

(6 Posts)
Tosnogornottosnog Sun 09-Oct-16 12:06:47

I had a flight cancelled in Jan. It was a direct 5 hour flight which was cancelled and replaced with an 8 hour flight followed by a 3 hour lay over and a further 2 hour flight.

I started a claim with Resolver in January this year and have followed up each time they have sent an email asking if the case was resolved.

My flight was with Air Canada and they have not even replied yet! Since Jan.

Any ideas on where to go from here?

BabyGanoush Sun 09-Oct-16 12:14:18

I just called the airline directly.

Only when I called a third time to chase up compensation did they pay out.

I think it may be policy hmm to only pay insistent customers.

Never tried through a third party (why would you?)

Just call customer services.

Tosnogornottosnog Sun 09-Oct-16 12:15:53

I don't know why I used them. It's a free service and I just thought it would be easier? confused

BabyGanoush Sun 09-Oct-16 14:16:06

Just write to them to cancel, and do it yourself

mouldycheesefan Mon 10-Oct-16 15:14:05

Just claim on your travel insurance surely?

LIZS Mon 10-Oct-16 15:18:47

A free service? hmm

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