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Passport help

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Jobee12109 Thu 20-Mar-14 22:50:03

Can anyone help or advise? My 5 year olds passport is in Durham passport office and is apparently still waiting to be examined despite me chasing it for weeks now, we fly to nz in 11 days and I am terrified we won't get it back, i can't get any response at all from Durham despite numerous requests for call back, no one seems able to help. Does anyone have know of anyway to contact them other than asking for a call back? Any help would be hugely appreciated, thank you

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