I'm staying at a couple of Hilton hotels in the US in 2 weeks and i have recently joined the loyalty club. I booked through Virgin Holidays and wanted to know if i can still get the points even though its already booked. how do i claim them? do i do it at the hotels? also, i don't have a card just a membership number. will this matter?
Virgin may be able to cross reference your Hilton HHonors card with their hotels booking. You can tell the clerk on check in that you are a HHonors member and they should note your card on their booking systems.
This is HHonors phone number for the UK - 08457 466677
It does not matter that you do not have a membership card; it should be sent to you.