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Problem with holiday booking? Complain on Twitter!

(1 Post)
Runoutofideas Sat 17-Sep-11 10:51:30

I've been having a problem with Thomson offering reduced facilities at a hotel we have booked for one month's time. The phone number had me on hold for over an hour, the email didn't get a response. I started following them on Twitter and complained about them on there. Miraculously the problem was sorted within a few hours. They clearly don't like their dirty laundry to be aired in public! Just thought it might help someone else....

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