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Annoying pop-up won't go away

(12 Posts)
aleene Tue 15-Jan-13 19:02:23

A pop up advert appeared on my screen this afternoon. It says new Cuddly Fuzzy Doggy Package with 3 cartoon dogs on it and a big button saying click here now hmm Clicking on the cross in top right corner only makes it go for 15 secs or so and it comes back. I shut down myPC and restarted it and it seemed to work, until five mins ago when it came back. A small logo in the bottom left corner says sweet im.
How can I get rid of it?

LadyMaryChristmas Tue 15-Jan-13 19:05:08

If ds is correct, you need to download a pop up blocker (he's usually right). Someone else may pop along in a minute. wink

Naoko Tue 15-Jan-13 19:16:17

No, you don't need a popup blocker - they are to stop popups such as advertising from websites you visit, whereas this sounds more like malware - malicious software that's installed itself on your PC. You need Malwarebytes. Download the free version, install and run it. It'll get most kinds of malware; it's really very good.

PedroPonyLikesCrisps Tue 15-Jan-13 19:19:37

I concur, this sounds like a virus to me. Popups wouldn't come back after restarting your PC, they appear when you go to certain websites.

aleene Tue 15-Jan-13 19:22:40

yes, it has the feel of a virus to me. need to get rid of it before the DC start clikcing on the cute puppies angry. Will try Malwarebytes, thank you.

aleene Tue 15-Jan-13 19:43:47

Ran Malware but it said nothing malicious found. Google told me that this (sweet im) manages to get in under firewalls and is generally not detectable. I tried uninstalling something with a similar name in the Uninstall Programs list and it has gone. Fingers crossed it doesn't come back!

LadyMaryChristmas Thu 17-Jan-13 22:40:06

Guess what's just popped up on my laptop! confused

aleene Fri 18-Jan-13 16:01:19

Oh no! Did you manage to get rid of it?

nannynick Fri 18-Jan-13 17:49:10

Sounds like it could be the SweetIM Toolbar. Removal Guide

LadyMaryQuiteContrary Fri 18-Jan-13 23:59:45

I thought it was gone (control panel, remove/add programmes, then I removed it - it was SweetIM toolbar) but the fecker has just popped back up. I tried to repeat the removal but it's not showing up in the list of programmes.

I'll look at the link, thank you, nannynick. smile (sorry, I've name changed slightly as it's not Christmas sad)

Selks Sat 19-Jan-13 00:09:28

Lots of info on the net about sweet im if you google it. Definitely seems v dodgy.

LadyMaryQuiteContrary Sat 19-Jan-13 00:58:31

Pain in the arse to get rid of apparently. sad I've done the 'control panel, remove/add programmes' again. I'll have to wait and see if it comes back.

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