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If you have an Apple Mac...

(43 Posts)
Littledawley Sun 07-Jun-09 22:14:38

Can you give me any possible reasons why I'm having problems with certain websites? Specifically John Lewis and NotOnTheHighStreet.

I just can't get through to those sites although I have no problem on my PC. Have tried through Safari and Firefox - I'm new to Apple so may be doing something really stupid!

Dalrymps Sun 07-Jun-09 22:24:04

I don't really know even though I have had a mac. Wanted to try and help anyway though... Could it be something to do with your firewall or a pop up blocker? Just guessing. Hope someone who knows what they're on about comes along shortly.

Littledawley Mon 08-Jun-09 07:04:59

Thanks anyway Dalrymps - it's just so strange!

EachPeachPearMum Mon 08-Jun-09 07:11:32

ummm- I have a mac but those 2 work fine for me...

Is it new? maybe take it to your apple shop, to the drop-in session troubleshoot thingy?

When you say can't get through to those sites what exactly do you mean? Is there an error message?

Littledawley Mon 08-Jun-09 14:07:31

It is a new machine - it doesn't come up with an error message, it just won't load and eventually times out. It's really odd, I can get on to Waitrose for example but it won't link through to John Lewis. DH is playing with the settings now - I know it's not the JL website as I've just been on through my PC.

Fimbo Mon 08-Jun-09 14:12:07

I have a Mac too, am hopeless when it comes to technical things. I have come across a few websites it does this on (can't think of their names off the top of my head).

Dh thinks its wonderful, we have had it about a year bth I preferred my old pc.

Littledawley Mon 08-Jun-09 18:45:44

I love the calendar and the photos etc but this thing with the websites is driving me nuts!!

paisleyleaf Mon 08-Jun-09 18:48:33

No it's not the websites. I've just looked from my mac.
It's something you're end......but sorry - I don't know what.

FlappytheBat Mon 08-Jun-09 18:49:19

Have you downloaded the Beta version of the Safari update?

I have and since then have had issues accessing some of the websites that I used to have no problems with before.

If you have, you should see a "bug" on the right handside of the toolbar and if you click on this, you will be able to send a snapshot of the current page to apple.

Littledawley Mon 08-Jun-09 19:27:17

Not the Beta version apparently sad

warthog Mon 08-Jun-09 19:29:26

on the menu
go to

safari
security

for web content, are plug-ins, java and javascript enabled?

I can't access my banking site either. Retired Goth suggests that safari is a rubbish browser and we should download omniweb's browser. I admit I haven't yet, but I think I will.

warthog Mon 08-Jun-09 19:41:53

no no no no no

should be fine with banking software.

have you made sure you've downloaded all the latest security updates?

and checked my previous post? grin

singleWhiteMale Mon 08-Jun-09 19:58:54

I would check that your DNS is working..

Have a look in Applications -> Utilities for an app called 'Network Utility'. Run it and select the 'Lookup' tab. In the box type www.johnlewis.com and hit the lookup button.

Tell us what happened grin

Then try a lookup for johnlewis.com

<<trying not to hijack the thread>> I have done the lookup and it says

+multiline +nocomments +nocmd +noquestion +nostats +search
;; global options: printcmd

Warthog my security settings are as you say grin Where do I go to get latest security downloads?

singleWhiteMale Mon 08-Jun-09 20:40:16

Themaster.. that's not right. There is something wrong with your dns lookup.

You should see this result for www.johnlewis.com:

www.johnlewis.com. 27923 IN CNAME johnlewis.com.

and for johnlewis.com:

johnlewis.com. 27818 IN A 213.216.131.220
johnlewis.com. 28578 IN MX 50 relay0.johnlewis.co.uk.
johnlewis.com. 28578 IN MX 50 relay2.johnlewis.co.uk.
johnlewis.com. 28578 IN MX 80 mx.johnlewis.com.
johnlewis.com. 28578 IN NS ns0.johnlewis.co.uk.
johnlewis.com. 28578 IN NS euro-ns2.cw.net.
johnlewis.com. 28578 IN NS euro-ns1.cw.net.
johnlewis.com. 28578 IN NS ns1.johnlewis.co.uk.

singleWhiteMale Mon 08-Jun-09 20:41:56

BTW what is this mystery banking site? Is it your secret swiss account? grin

brokenspacebar Mon 08-Jun-09 20:46:00

I have a mac and I frequently browse JL... nae bother, I only use safari.

wink If I told you I would have to kill you.

So how do I correct my dns?

Littledawley Mon 08-Jun-09 20:49:48

???? I'm getting out of my depth here!! Followed your steps and got

johnlewis.com 28437 IN CNAME johnlewis.com

Littledawley Mon 08-Jun-09 20:51:31

"Safari can't open this page because the server is not responding"

I need to buy towels!!! grin

Littledawley Mon 08-Jun-09 20:52:32

Is it because it's wireless? Should I try plugging it in to the router?

lol at the towels grin

Littledawley Mon 08-Jun-09 20:56:03

Fairy ones for DD....

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