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Wireless Help-Laptop recognises shows Wireless Internet but can't connect to it

(10 Posts)
Flier Thu 10-Jul-08 08:16:23

I'm entering the correct WEP key and when I tell it to repair, it still doesn't work - any ideas what I can do next?

davidtennantsmistress Thu 10-Jul-08 08:17:37

is it down? re boot and start again?

Flier Thu 10-Jul-08 08:19:54

nope, doesn't work - the laptop was working really slowly and was basically rebuilt from scratch-software wise, this is now the only thing not working correctly - it apparently works with the cable, altho I haven't tried it.

I don't understand why it can "see" the wireless internet but not connect to it.

ShrinkingViolet Thu 10-Jul-08 08:35:55

have you downloaded the latest Windows update? If so, that could be causing problems with your firewall - i'm currently refusing to install it (after losing internet for most of yesterday) until Zonealarm relaease a patch/update.

Flier Thu 10-Jul-08 08:51:12

hmm, not sure, as was it guy in dhs work who actually worked on the laptop and now can't fix this final part hmm

when was the windows update released?
I know I got an update thingy yesterday on my pc, but didn't install as have had probs in the past-was it just released yesterday?

davidtennantsmistress Thu 10-Jul-08 08:54:20

ahem no help then i'm afraid - when I had this prob I rang AOL. (I did something or other when trying to link to mums BB, and as a result mine wouldn't work) anyhow, the bloke talked me thru changing from WEP security to a differnt security option (I have 4) some of the other settings were wrong as well (can't remember which ones thou) the man was very helpful.

you've tried it with the cable?

can you remove the connection completely and go thru setting it up again?

MummyDoIt Thu 10-Jul-08 08:54:56

What's your phone line like? Our wireless worked fine for over a year then the phone line started playing up, lots of noise, etc, and that affected the wireless. It kept going down and we ended up having to have the phone line replaced.

Greyriverside Thu 10-Jul-08 09:03:32

One laptop we had problems connecting seemed to have issues with a particular security level. In the end we set the router down one level and the laptop connected fine to it then. We then had to change the other computers to match it, but it was worth it.

I can't recall the exact names of the security levels, but there were at least 5 and putting it down one level didn't seem a major risk.

Flier Thu 10-Jul-08 09:04:55

no easy fix then? Just as I thought, wireless can be such a pain, can't it? I'll try removing it and starting again from scratch, thanks everyone.

mummydoit, my pc links perfectly to it,as does dh's laptop, so don't think it can be the phone line, def something to do with the laptop itself

RustyBear Fri 11-Jul-08 16:53:35

It might be worth checking the channel the router is working on - some computers have fewer channels available than some computers - on your computer you can check by right clicking on the My Computer icon & choose Properties. Choose the Hardware tab & click on Device Manager. You'll find your wireles card under Network adapters, right click again & choose Properties & the channel should be shown on the Advanced tab.
For your router, it may depend on the make, but it will probably involve putting its IP addresss into your browser on a computer that is connected - have a look at your documentation.

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