Client sent me a document shell which is a 97-2003 file (yup, I know).
I saved it down without changing the file type onto a Windows 7, Word 2010 laptop, processed the work, returned it (saving the shell document, in which I'd pasted content, under a different name), all good.
The next day, I repeated the exact same process using a Windows 10, Word 2016 laptop, processed the work, returned it, and the client couldn't open the files.
On both laptops, I only ever saved files as 97-2003 files. The files prepared on my newer laptop still said [Compatibility Mode] at the top of the screen.
My question is: how can I return openable 97-2003 files to my client from my newer laptop? Anything obvious occurring to anyone?
I'm reluctant to go back to the client with any questions about their systems and would rather try to solve it at this end.
TIA, for reading if nothing else!
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Incompatibility problem with Word - anyone spot anything obvious?
5 replies
MrsSteptoe · 27/06/2018 21:01
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