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DD smashed her phone & it's locked - can we get any data off it?

(9 Posts)
katymac Tue 18-Apr-17 14:59:53

She has a from the insurance replacement & she has to send the old phone off tomorrow or Thursday

It's a Galaxy J5 (if that matters)

Help!!

Ollycat Tue 18-Apr-17 15:02:16

Don't know anything about Galaxy but if it backs up to a cloud you'll be fine. Ds did similar with iPhone recently- we restored the backup and he'd lost nothing. Good luck!!

katymac Tue 18-Apr-17 15:04:43

Not sure it does

Frustration

Ollycat Tue 18-Apr-17 15:09:11

Tge SIM card will have stuff on it - can you swap tgat to new phone?

imsodizzy Tue 18-Apr-17 15:09:25

My samsung automatically backs up photos to google photos thats linked to your gmail email address, search google photos then try log in?

katymac Tue 18-Apr-17 15:24:08

Her sim doesn't seem to have the contacts - thanks tho'

katymac Tue 18-Apr-17 22:24:34

Message withdrawn at poster's request.

chocdonutyy Tue 18-Apr-17 22:26:34

Plug it into a pc or laptop, should be able to transfer stuff that way.
Also remove the memory (sd) card if it has one as photos usually get stored on there.

katymac Tue 18-Apr-17 22:57:58

I think I may try a shop; no sd card & nothing when it is plugged in

She did a great job on it really sad

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