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AOL emails have gone missing

(3 Posts)
Whathaveilost Sun 19-Mar-17 19:45:13

I noticed the other week that I couldn't find an email for a gig I had booked. I didn't think too much of it at the time then a few days after that I realized I had seen a Jet2 email and then couldn't find it. At this point I wasn't worried and thought when I had a bit of time I would go through the emails and find them. However I went to retrieve an email that has my new car insurance details that I definitely have seen and it's not there!
It appears that all my emails before the 9th March have vanished. Including sent and deleted. I have not altered any settings at all. I have had a look in settings and I can't see anything that would delete emails for more that a few days old. They are not in any other folder, I have gone through them and so has DH.

What on earth has happened? I need the insurance one as a matter of urgency as I have to take my car insurance details into work for inspection.

cdtaylornats Mon 20-Mar-17 14:58:07

Whathaveilost Mon 20-Mar-17 15:10:37

Thanks for the link cd
I'd already gone down that route and I ended up emailing aol last night as I need some of the documents pretty urgently.
I have got a response from AOL, they restored the previous week, up to the 3rd of March but can't get any more. Looks like they are gone for ever and I have to start searching details of all the companies I have used to get copies of documents.

Thank you for trying to help.

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