I work for a small charity and we'v had our website for a number of years. Just before christmas, whenever I tried to look at the website, I got a webpage from "Heart Internet" saying "This domain has been registered by Heart Internet if you are the owner of this domain please login". I don;t have any login details, but when I phoned their support, they told me that our domain was actually registered through 195SEO. I googled 195SEO and contacted them. they were really helpful but I didn;t have a clue what they were saying, really. They seemed to think that perhaps a former employee has dealt with our website in a private capacity and that there was no way to get hold of him.
Any ideas how I can get our website back or is it gone for good? Even if I created a new website using a free website builder will our name not be able to be used, a least not with ".com" after it?
Thanks languagelearner, but from what I can tell, our domain name is still registered, with another company, who I am in communication with. It is the host who can't be contacted, from what I understand.
I'm afraid it does sometimes happen that an employee, particularly with a small business, registers the domain name or sorts out the hosting using their personal credit card and details. If they subsequently leave the company can lose its domain name and/or website.
I may be able to help if you would like to PM me. I will need to know the domain name and the name of the charity.