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Printer always 'offline' any ideas?

(6 Posts)
Anothernamechanger1 Thu 10-Nov-16 09:23:06

I have a hp printer.... That's won't print. It's always offline. Have reset it etc . My laptop is 'talking' to it so that isn't the issue. I'm not great with this kind of thing with no one who can help. Do I give up and buy a new one? I didbt pay for this one, sort of inherited it.

MeeWhoo Thu 10-Nov-16 09:26:38

Have you installed all the necessary drivers in your laptop? You can go to the hp website and search for your model and you should be able to download the drivers if you don't have done so already.

MeeWhoo Thu 10-Nov-16 09:28:20

Sorry, I meant if you haven't done so already, obviously.

Anothernamechanger1 Thu 10-Nov-16 09:37:50

Hmm no I don't think Iv done that.... I shall have a look at that first thank you mee
What's a driver??? blush

WhatHaveIFound Wed 16-Nov-16 21:39:04

If your laptop has done any Windows updates recently, then the printer may need the latest driver downloading. If you go to the printer in your Control Panel/Devices & Printers you should be able to check for the latest driver by right mouse clicking for properties.

My Samsung printer does this every bloody time there's a Windows update.

Anothernamechanger1 Thu 17-Nov-16 15:08:46

what thank you I shall try to work that out later when laptop is on!

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