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Please help with this parental controls problem

(5 Posts)
margaritasbythesea Tue 26-Jul-16 21:48:15

Hi,

I have just bought my son a tablet with android 5.1 lollipop. I have set up my own profile, with no restrictions on it, and a profile for my son with apps on it that I have allowed.

I have just tried to download his favourite app - Lego Ninjago tournament - to my profile so that I can give him access to it, from Google play.

A message comes up saying 'Parental controls restrict downloading of this item.' But I haven't set any up!

I am going round in circles trying to solve it but I just can't. Any clues? Please!

margaritasbythesea Wed 27-Jul-16 08:48:28

Hopeful bump

00100001 Wed 27-Jul-16 08:54:37

Go to the Play Store, go to the menu icon ,and click 'settings' scroll to 'user controls' section, then 'content filtering' and check the setting there.

00100001 Wed 27-Jul-16 08:55:39

it might say 'parental controls' instead of content filtering

margaritasbythesea Wed 27-Jul-16 10:21:44

Thanks for your reply. I tried that but it wasn't it. Phoned google play support. Actually very fast and helpful. Not my expectation! We did a reset and it worked. Neither of us could work out why!

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