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iPhone5c sim card wont work in HTC phone

(4 Posts)
leesmum Thu 14-Jan-16 11:26:38

Hi, my son broke his iPhone5c so i put his sim card into my old HTC phone, anyway its recognised the sim because its saying giffgaff at top of phone but he cant make/recieve texts and calls, hoping someone can help, thanks.

prh47bridge Thu 14-Jan-16 20:26:33

Have you tried resetting the phone to factory condition? That will delete all the data (contacts, photos, etc.) but if it is objecting to having a different SIM card that may solve the problem.

Another possibility that springs to mind is that the phone may be network locked. If the previous SIM was O2 or giffgaff it should be ok but if it was another network you may need to go to that network and get an unlock code from them.

Sallyhasleftthebuilding Thu 14-Jan-16 20:35:02

Phone may need net work settings - gig gaff should text them through to set the phone up -

leesmum Fri 15-Jan-16 15:52:21

Thanks for your help, ended up having to put a new sim card in smile

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