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Sky TV signal

(15 Posts)
LIZS Wed 01-Jul-15 17:36:47

Anyone else struggling with poor signal strength recently? We have lost More4, Itv2 and 47 and sometimes struggle with cbbc, itv for example. Is it just the weather or do we need the dish servicing?

Floralnomad Wed 01-Jul-15 17:38:05

Mines ok, in the SE .

NetworkGuy Fri 03-Jul-15 00:13:02

Are there any trees in the way LIZS ?

Only ask because they'll often be no problem during the winter and then, hmmmmm, grow a bit taller in the summer smile

I don't have Sky, now, but have used FreeSat from 2 dishes in my current location and been using satellite for ~ 25 years. (Had the BSB squariel around 1990 and then listened to WRN and BBC radio tests via satellite in the mid-90s, before using Sky for a while).

LIZS Fri 03-Jul-15 07:20:05

Don't think so. There were when we had it installed so it was positioned on the apex of the roof but those were taken down and others have had them put much lower. Suspect it has been blown or knocked slightly out of line.

leccybill Fri 03-Jul-15 07:22:37

We're having trouble too. Lost lots of channels, we're in the NW.

Ous has been intermittently poor since about Christmas.

westcountrywoman Fri 03-Jul-15 07:26:34

Ask for an engineer call-out. If they want to charge you and you're out of contract, tell them it's too expensive and you'd like to cancel the sky service. They usually backtrack and send the engineer out for free.

leccybill Fri 03-Jul-15 07:32:00

We're thinking of cancelling anyway. £60 a month and we hardly watch it.

How much is a Sky engineer call out?

leccybill Fri 03-Jul-15 19:08:27

Anyone know?

No, don't know. A few years ago we upgraded to multiform and a few months later it all started playing up, they sent someone out and replaced the older of the two boxes, the viewing card and the dish all for free because we were under warranty from the upgrade, so if you have changed anything in the last year or so it would be worth checking whether you are in warranty.

We also haggled ours down from about £60 to £40 a month recently.

multiroom I mean

Doilooklikeatourist Fri 03-Jul-15 19:22:20

Phone sky customer services , they do all geeky stuff down the phone line and sorted ours out a couple of times

dairyfarmerswife Fri 03-Jul-15 20:08:47

There's a place in settings you can check signal strength. Ours was poor due to the cable between the dish and the box degrading, but I think the lnb on the dish can cause similar problems. I forget how much the call out was but they guaranteed to fix it included in the price and the work was guaranteed for a month. Actually DH replaced the cable as we wanted it through the loft not nailed to the outside but it was great to have the cause pinpointed and the engineer was very good.

NetworkGuy Sat 04-Jul-15 09:09:43

If you are going to get anything done, it may be worth considering getting a different LNB unit (some have 2 LNBs, but you can get 4 or 8 LNBs in the unit for the end of the stick, allowing between 4 and 8 boxes(*)) so you could add FreeSat boxes in other rooms. Add sufficient cable to go to the other side of the house (through the loft) and down the other side, and pretty much any room could have a relatively cheap FreeSat box for general viewing, just not all the Sky options.

It's worth doing while you're getting the dish checked (and the Sky guy might be willing to do it at the same time, for a few quid extra, cash in hand, so long as it won't delay him too long - and let's face it, plugging in some extra cables and pushing the length into the loft won't really take much time...

Just don't expect them to climb up in your loft when it is likely to be sweltering up there!

When I had Sky installed in Feb 2012, I asked about changing to an 8 LNB unit and the guy wrote his own mobile number on the paperwork so I could give him a call for a private job. I was later given a long length of dual core sat cable (like the figure-of-8 used by Sky) so got a ladder and did it myself.

Two months later I saw a deal from Tesco where I could buy a FreeSat box and they'd fit a satellite dish free, so some guys drove from Rotherham to Merseyside and fitted the dish on the side of the house (in the alley between my home and the neighbours) and the cable went into the back of the house. I'm looking forward to TV Licencing getting a warrant to search and find that all my cables go to FreeSat boxes with World Radio Network (only) and no TV pictures possible at all !!

(*) 4 if you are using satellite boxes which can record - they use 1 for viewing/recording and 1 for recording - 8 would allow up to 8 boxes with no recording option.

leccybill Sat 04-Jul-15 16:06:34

Well we can't get any signal at all after looking at the Signal Test settings. Tried repositioning the dish (via bathroom window) to no avail.

Anyway DH has set up our free BT vision box with the TV aerial and it works great so we're getting rid of Sky and saving £61 a month!

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