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Any clever IT people about? need urgent help with outlook!

(8 Posts)
Fevertree Mon 29-Dec-14 08:47:56

Help! My missing items folder is totally gone! Does anyone know where it has gone and how I can get it back?


MrsPnut Mon 29-Dec-14 08:49:10

Have you accidentally dragged it into another folder?

Fevertree Mon 29-Dec-14 08:52:15

Thanks MrsP, I thought that but it's not in another folder.

Fevertree Mon 29-Dec-14 08:57:55

my deleted items too! Eeek help sad panicking sad

MeganChips Mon 29-Dec-14 09:03:36

Close outlook, Start-> Run; outlook.exe /resetfolders

Failing that, go to control panel > mail. Click outlook profiles then select new and create a new profile with your same credentials.

Change the profile name to always start outlook with your new profile but don't delete the old one. Restart outlook and it should drag everything back down properly from the server. Depending on how much mail you have it may take a few minutes to fully populate.

If it doesn't work you can change back to the old profile and it will be as you left it.

demoska1 Mon 29-Dec-14 09:04:44

Do a search for *. Pst
It will be in one of them depending on how many email accounts you have.

Fevertree Mon 29-Dec-14 09:57:42

thank you, thank you thank you i have it back and i am one very relieved person!

demoska1 Mon 29-Dec-14 19:07:11

Brilliant news. Glad to help!

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