Samsung Galaxy Note 10.1 won't charge - it's DS's and he has SN. HELP!

[Mouseface]

It's about 18 months old, we were very lucky and got it through the Family Fund (because our son has SN and LD, so it was suggested that this would be a good way to improve his fine motor skills and learning development), via Comet who have gone bust

I've been on the Samsung website and most people with the same or similar issues, are saying it's the charger, which obviously makes sense.

However, the battery charging icon in the centre of the screen is showing as it's charging when off, but when the device is switched on, it says "Device battery is critically low, please turn off all background apps to ensure that the battery can charge correctly" - massive paraphrase, sorry but I daren't turn it on again!

I've done this. I've checked for visible damage to the lead and plug/adapter etc and nothing is showing.

It may or may not be under warranty, I'm waiting to hear back given that Comet went bust. I need to ask the Family Fund.

DS is on half term, almost 5 but has a mental/developmental age of 2.5/3 and I could really do with some help if anyone can suggest a fic please?

Thank you in advance. :)

[Mouseface]

Thank you for your reply CorusKate - the other charger works as the device recognises that 'a' charger is working. The charging symbol is active and it is actually charging, it's gone from 1% to 16% overnight, with the original charger that came with the Note in use.

However, there is obviously still and issue so I need to find out where it can go to be repaired. As I said in my OP, we got it via the Family Fund because DS is disabled but Comet are no longer trading, so I need to find out who have taken over the warranty for any repairs etc...

Thank you for your reply. :)

[Mouseface]

I tried the USB lead in my PC and it charged - well, the green light was on. When I put the USB into a phone charger, a red cross came up on the battery and the same warning as above about 'closing the background applications' came up.

So, it's back in the original charger. I'm going to call the Family Fund today and see where I can take it as it's half term, DS is desperate to play it and it's not fair on him, it is used as a treat, not a given and he's been ever so good. Grrr.

It's only 18m old, I'd have hoped it would be better than this but hey. Will keep you posted re the charger, might try and get into town to get it tested as you suggest but I'll have to take him too. EEEKKK!

Thanks :)

[Mouseface]

Hey,

Spoke to FF again who put me in touch with the correct people who took over Comet's warranties. Called them, DPD are coming to pick it up tomorrow and they said - the warranty people - that they think it's the battery because the battery indicator has a green light and a lightening symbol which means it is charging, just not charging properly.

In their experience it's a replacement battery but because it's a sealed unit, they have to do everything on site, where initially, they were going to send an engineer.

So, it's going off tomorrow to see what they can do, the warrenty is valid until the end of October. They said if they can't fix it, they'll offer a replacement or a cheque to get another make. :)

DS is gutted that he can't play his games but I'm downloading them onto my netbook so he can at least have a play. Bless him, he just doesn't get it and think he's broken it :(.

[Mouseface]

OMG!! My phone used to do that too!

Thanks for being the only one to help! I hope that it doesn't long to come back to him, he just doesn't get it, we're going to have a very busy few days until it's returned.

Thank you again x

[chateauferret]

Yes - I too was chuffed to learn that these things come with a two -year warranty. In my case the wi-fi adapter went Pete Tong.