help, htc not updating emails

[thewhistler]

Anyone know how to mend without losing all contacts and photos etc?

[tribpot]

Do you mean it's not synchronising emails? Like you know you've got a new mail but it's not appearing on the phone?

On my Android tablet I have a sync button which can be on or off (although I can sync mail explicitly within the application as well). Could that be it?

[thewhistler]

Yup. Last one received 3 April, can't send.

Don't thinly I have got a sync button but will now look....

Seems to be a prob on the old HTCs, but if you are right, they might have fixed it.

[thewhistler]

Yes have sync button and have syncd and nothing happens.

[thewhistler]

Yes have sync button and have syncd and nothing happens.

[tribpot]

I take it your data contract hasn't run out? You're still able to surf t'internet etc.

And the password for your email account hasn't changed? (I'd expect that to pop up an error message, rather than fail silently though).

How about the ole fave 'turn it off and turn it on again'?

Is it a Gmail account you're trying to sync? This suggests removing the account from the device and re-adding it.

[thewhistler]

Data contract ok, ditto password.

Turn it on and off not worked, airplane mode too.

I would try a factory reset but that will mean losing my photos and not convinced.the auto back up will work. Which means I need to do anothet back up and am clue less as to.how to

[tribpot]

It is Gmail, or another email account?

[PedroYoniLikesCrisps]

Just uninstall the app and reinstall it rather than a factory reset.

Factory reset would be a last resort, but you can back everything up before doing it so you don't lose your photos and other personal files.

[thewhistler]

It's my sky account. Have been installing but keeps saying my server is not responding.

But server is responding for this...

[Alwayscheerful]

Sky emails changed to yahoo around 3/4 April your settings will need updating. Email addresses stay the same.

[thewhistler]

Of course.

Doh.

Thank you so much.

Now I need to learn how to do that. But that's great.

And I have learned lots from this request already. Thank you to everyone.

[tribpot]

Ah good - glad we got to the bottom of it!

[thewhistler]

Well, will try this pm to deal with it, and will post an update. If I get stuck will return to the gurus here.

[thewhistler]

Eureka!

Back on email thanks to all here.

What a relief