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Kindle screen showing big white areas and lines

(8 Posts)
MaggieW Fri 29-Mar-13 13:30:00

DD's Kindle has big white areas and little lines all over the screen and it appears to be "jammed" on this. I've looked at the troubleshooting page and currently have it on charge, as not sure whether it's charged or not, but any other ideas to cure it please? TIA.

TanteRose Fri 29-Mar-13 13:34:51

If blnoth

TanteRose Fri 29-Mar-13 13:36:52

Oops sorry - if nothing works, contact Amazon customer services and they will send you a new one

PedroPonyLikesCrisps Fri 29-Mar-13 13:36:59

Is it still in warranty? Amazon are usually pretty good at replacing or repairing.

MaggieW Fri 29-Mar-13 14:01:47

It came from Tesco, so should I go through them or Amazon please?

TeggieCampbeggBlegg Fri 29-Mar-13 14:08:26


On the kindle support page there is a bit to request a call back.

The best and most helpful customer support people on the planet.

I'm on kindle number 5 blush

MaggieW Fri 29-Mar-13 16:30:56

Wow Teggie - that's amazing. Thank you.

MaggieW Fri 29-Mar-13 16:50:09

All sorted - thank you - brilliant customer service. Amazon is despatching a new one. Thanks again.

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