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Before DS and I come to blows help me - phone making the xbox cut out

(10 Posts)
BlueSkySunnyDay Thu 14-Feb-13 20:54:11

The only other phone socket is in the same room but no electric socket near it. If it comes to it I will run an extension cable round and move the router, not ideal though.

Have ordered 2 splitters and will see what happens.

3littlefrogs Thu 14-Feb-13 20:42:29

I was told by the SKY tech person that the phone base unit should never be anywhere near the router. Once I plugged the phone base unit into a socket in another room I didn't have any problem. He said the phone signal was interfering with the router.

Do you have a phone socket anywhere else in the house?

BlueSkySunnyDay Thu 14-Feb-13 20:34:09

Thanks Naoko I will try that - everytime I used the phone there is a mournful wail from upstairs as they lose all their progress on their game!

Naoko Thu 14-Feb-13 16:35:29

I'd change the microfilter for a different one first, it might just be faulty. They are very cheap, no more than £3 or so on Amazon.

BlueSkySunnyDay Thu 14-Feb-13 14:46:53

Worth unplugging the sky filter (we have had it for longer than a year so it doesnt need to still be in) Would putting ADSL one straight into the wall help?

BlueSkySunnyDay Thu 14-Feb-13 14:44:39

OK so I have had another look at that. I have a double socket (filter?) which Sky put in running to the sky plus box then I have the double ADSL splitter plugged into that with phone & router sockets - they are plugged into the right ones.

Geeklover Thu 14-Feb-13 14:37:17

It sounds like micro filters. Everything that plugs into a phone socket has to be plugged into a micro filter.

BlueSkySunnyDay Thu 14-Feb-13 14:28:07

I suspect its either something like that or their proximity to each other - but not sure what I need to do.

Its very difficult to move them further apart as router and phone both need power and phone line so my options are limited.

KirstyoffEastenders Thu 14-Feb-13 14:25:55

I had a problem like that, but it was to do with the micro-filter that splits the phone line between phone and router.

BlueSkySunnyDay Thu 14-Feb-13 14:21:42

We have a Panasonic DECT cordless phone - frequency 1.88 ghz to 1.9 ghz

Netgear wireless router - frequency 2.4ghz

Everytime I make a call he loses connection to the xbox - sometimes mid game so this is causing trauma!

Suggestions please.

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