I've had a vodafone sure signal for a couple of years and it's always worked fine. However, I've had no mobile signal for 4 days now, and on phoning Vodafone this morning they said it was because I'd recenlty upgraded (which it's not as it was working for the first few days I had my new phone) and advised me to re-register. However on Vodafone's eforum, thousands of people are apparently having the same problem. It seems pretty shoddy to me that they didn't come clean about this on the phone. Has anyone else know anything about this??
My SureSignal box often stops working for no reason whatsoever. Have you tried pressing and holding the little black button in, just on the side above the router cable? Sometimes it resets it. Or pull the power cable out for ten seconds.
I had no signal for days once. Kept ringing, waiting on hold, getting through to a foreign person who didn't understand me because I wasn't following their script and I lost my temper. They kept giving me different bullshit about why it wouldn't work and I kept telling them it had just completely died. Finally got through to a lovely english lady in the complaints dept, I think, who not only understood me but promised to send me a new box.
Vodafone and all their products and most of their call centre staff are rubbish. Unfortunately I don't think they are alone in that. All mobile operators are a pain in the arse.
Vodafone bought out a new SureSignal box recently. We had the old version - it was awful and never worked properly. Touch wood we've had no problems with the new one. I'd call Vodafone and ask them for a replacement box and see if that solves the problem. I always speak to the team who work on the 'I'm considering leaving Vodafone' option - when I pointed out that if I had a working SureSignal then I'd make more calls they seemed to be much more helpful. Hope this helps.
Yes, there has been a tech fault, but they kept it very quiet. My SS is now working again - I had to get them to resync it (whatever that is) and then reset it by pressing the reset button, holding it till all the lights came on, unplugging the power and plugging it back in (whilst still holding the reset button down) and then waiting till the lights came on again.
Then hey presto an hour later it started working again.
Was without mobile reception for a week tho, which wasn't great!