My laptop has been running slowly all week. It's also been 'bouncing' back to the top of the screen whenever I try and scroll down. I've noticed a new toolbar at the top of the screen - definitely not seen it before last week. I don't even know why it's there or how it got there!
How do I indentify it, and how do I get rid of it? Thanks!
Can you see the name of the Toolbar?If you go to Control panel,then Programmes,scroll down through the list and see if you can see a toolbar that you dont recognise,if you do remove it.You will then need to download Malwarebytes,make sure you pick the free version,after installation,make sure it updates and then run a scan,a quick scan will pick up any nasties but if it finds a few I would do a full scan after,it will delete any nasties.You can leave this program on your laptop and its a good idea to run a scan weekly,its a malware progran that will find what your anti virus misses.