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Is my router or my broadband the problem?

(4 Posts)
BingBongSong Mon 29-Aug-11 14:56:18

I'm on Orange and the broadband (Internet) keeps cutting out. Basically need to unplug and replug the router, then only get a connection to internet for a few minutes if I'm lucky. The latest is that I can connect to some sites (like Mumsnet grin), but not others.

The router is only a few months old, same problem with the old one. Orange customer services were useless when I phoned, because I could access one site (Google) but nothing else, they basically told me it was fixed and couldn't get off the phone fast enough hmm...

cyb Mon 29-Aug-11 15:06:52

When our router goes tits up there is a router status link (I think my ISP gave me the address) so I can reconnect online rather than unplugging

niceguy2 Mon 29-Aug-11 15:35:14

Are you using it via Wireless or using a cable? If wireless, can you try using the Internet using a cable (and disable wifi). See if your connection holds.

If it still drops then it sounds like it could be a line issue. Ensure you have ADSL Microfilters on every phone point.

As Orange tech support to do a circuit test. Ask them to talk you through getting into the router and see what the sync speed is.

If the Internet is stable when using a cable (and not wireless) then it could be too much interference. Again, ask Orange tech support to help you change the default Wifi channel.

BingBongSong Mon 29-Aug-11 22:59:01

Thanks for your help smile

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