Currys - Problems with Laptop repair - where do I stand? (Whatever Happens Premier Club)

[Lougle]

(Also posted in Legal)

I put my laptop in for repair on 15/08/11. The policy says 'if we can't repair it within 10 days we will replace it.'

Cutting a long story short, they are now saying that I won't get it back until at least 28/08/11, but because the laptop is repaired, I can't claim a new one!

Where do I stand? There is NOTHING to say that transit time is excluded from the 10 days, but at the same time, the policy doesn't say 'repair it and return it to you...'

I am so disappointed with their service. It has already cost me £150 over the last year, supposedly protecting me from exactly this sort of thing