I have now spent the last 2 hours attempting to transfer photos and videos from said phone to my laptop. I have downloaded the HTC sync thingummy from their website but the phone is not recognising this and the laptop is not recognising the phone either via the USB cable. I am really fucking annoyed. Please help
Which one do you have? With my Desire I don't need the sync programme to transfer photos. I plug it into the computer, select the type of connection I want (charge only/sync/hard drive or something similar/another option which I forget). If you don't get the pop up you can pull down the top bar menu thing and tap on the connection type (which should have and icon when you plugged it in) and it takes you to the screen where you can change your choice (hope that makes sense).