Problem downloading and activating Office 2010

[countingto10]

Probably something really obvious. Bought a new laptop for DS and purchased Office Home & Student 2010 as well. Laptop appears to be preloaded with a trial version of Office 2007. Try to download and activate 2010 with Key card, the initial activation screen doesn't appear to download properly, there is a security code to the right that you have to retype as you see it but it isn't there, just a square box with a little red cross in the top left corner if that makes sense.

I have tried turning off firewall and all anti virus stuff to see if that has prevented proper downloading of images etc but to no avail.

Anyone any ideas ??

TIA

[NetworkGuy]

"just a square box with a little red cross in the top left corner if that makes sense."

That's commonly used in a web browser to indicate a graphic image was missing, or didn't download properly. If it is essential for registration of the s/w then I think your best bet if it happens again/repeatedly would be to take a screen shot (press ALT + PrtScrn) and then paste that into MS Paint (or some similar graphic image editor) so you can save a copy of the web browser window to show Microsoft as you may need to contact them about not being able to register the s/w properly...

[NetworkGuy]

1. if you haven't already done so, would suggest you use the Control Panel and Add/remove Programs (or possibly different name under Windows 7, which I assume laptop is running) to uninstall MS Office 2007
   
   
2. were you using MS internet Explorer or some other browser ?

[countingto10]

Thanks for that NetworkGuy. Having gone through the MS support forums, a couple of people had the same problem. The responses were to delete any existing versions of MS Office (I had a trial version of 2007 pre installed on the laptop) and also delete the automatic activation tool for it.

It seemed to do the trick - obviously a "conflict of interest" it was picking up on.

Anyway I now have one happy DS1 (who has AS and was stressing about it)

[NetworkGuy]

The inclusion of pre-installed junk software is a pain - seems so many new machines have Norton or some other security software...

Was installing a new PC the other day and had to remove a few bits and bobs for my client.

Glad you got your PC sorted out.