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Business telephone banking shuts at 8pm and my card reader still hasnt arrived!!

(6 Posts)
bacon Mon 05-Aug-13 20:55:20

On the Lloyds TSB website it states baking until 10pm but after putting in all my security details endless endless its shut!!

I have a major problem my card reader is corrupt and I ordered a new one thinking it would be overnight as its a 'business' account - but no it states on the web page up to 10 working days (2 weeks) WTF??? what am I supposed to do? I cannot pay anyone or check my account twice a day unless I find out all my payables their bank details. All info is stored on my account and cant log in what a complete joke! My employees now I have to go into the local bank with all their details.

This is unbelievably ludicrous obviously if I had known I would of ordered another unit but at the time I thought the batteries would need changing.

Is this a common trait on all business accounts? Whats the point of telephone banking if I cant 'bank'? How can a card reader take 10 days when I can get most things overnight? Does anyone have a better business account thats more user friendly?

Just proves that reliance on the internet is flawed.

ilovepowerhoop Mon 05-Aug-13 22:12:52

have you tried calling them? You can use telephone banking as well as internet banking.

bdbfan Mon 05-Aug-13 22:15:10

Can you not pop into your branch and pick up a new card reader? I've done it before, they have loads spare in branch

chickydoo Mon 05-Aug-13 22:20:08

Nat West sent me a card reader in 24 hrs, when I spilt coffee on mine.. Also business banking available on line 24hrs a day.

bacon Tue 06-Aug-13 18:02:26

Business banking has limited hours to personal banking 8-8. Nope you cannot pick anything up at the branch. The branch kept telling me that they dont deal with 'business customers' and couldnt understand my problems - they had no concept of the business card reader. When I asked for a statement I was told again we are not a business branch and that I would have to phone my business manager and ask him to run off my statement verablly!!! I told them that all my payees are stored on the system and struggled to understand why I couldnt use internet banking. To overcome this I would have to drawer cash and run around all the banks paying in it. One payment today was for Halifax - even though its in the group they would have to charge me £30 to pay my employees wages so I had to withdrawer the cash then walk over to the Halifax to pay it in. Just proves the problem with business banking - ok if your in the 'City' but within a town no one can help you and if say yr broadband down or reader corrupt you are seriously buggered! Apparently my card reader is supposed to arrive tomorrow - yippie!!!

CatsCantFlyFast Tue 06-Aug-13 18:06:51

Borrow one. I don't even think it had to be from the same bank (ie I know Barclays and Natwest ones are interchangeable)

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