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Refund WWYD?

(5 Posts)
queenofthepirates Sun 28-Oct-12 18:01:54

I run a small crafts school with short courses. One of my students quit after one class citing personal issues. She's now politely asked for a refund-WWYD?
My T&Cs clearly state no refunds after the course has commenced but TBH I feel a bit mean.

Would you offer a % of the course price back or stick to your guns?

TalkinPeace2 Sun 28-Oct-12 18:40:20

her problem, not yours

shriekingnora Sun 28-Oct-12 18:51:14

It would depend how it would leave me financially - have you had an outlay for materials? If it meant I was struggling to pay my Vat bill etc I wouldn't refund but I think I would otherwise. Largely because running a small business like that relies a lot on friendliness and word of mouth and general good feeling. Or you could say that you normally don't refund but in this case you'll refund 50%.

TalkinPeace2 Sun 28-Oct-12 18:53:43

Offer her a discounted rebook on a later course but NO money back
sets FAR too dangerous a precedent

queenofthepirates Sun 28-Oct-12 19:39:14

Thanks guys, I had offered her a private lesson which she decided not to take so I've emailed her to say no refund. You're right, I should stick to my guns, it will cost me a fortune otherwise!

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