Just make sure you claim your £20 voucher for each missed appointment - could be useful at this time of year!
We moved into our MQ in Aug 07 and by Christmas I had £120 to spend at Debenhams! Luckily I work from home so the missed appointments were only annoying. If I'd been taking days off work to wait in, the money would have been little comfort.
Sorry to whileshe etc..we always try hard but sometimes there's just that something that throws a spanner in the works... we don't feel good when it goes wrong. Most of us are ex-forces or other halves. We'll always do our best. Sometimes it falls short...we're doing our best to stop that.
i love the fact that the explanation comes 6 months later - lol mhsbod, i know you were being nice, but that's hilarious it has absolutely made my day
were you reading our thread the other day wondering whether mhs/ ceas and other 'helpful' organisations had mn on in the office? or whether they ought to, for a more realistic 'customer satisfaction' response than the the 'did we turn up on time' phone call? (the one they only make when they know the job went ok - oddly they never ring when the guy doesn't show or turns up for 5 minutes, sucks his teeth and then disappears for another fortnight...)