Ha, we also had a rubbish problem outside our flats where there was rubbish dumped from 2 xmas's ago along with an abandoned skip bin full of old nappies and the such.It also had it's own family of rats living in it. We rang DHE who said it had never been raised and to call MHS. Rang MHS who said DHE had handed the job over to them when they took over earlier that year.
Anyway long story short, DHE put it down as the lowest priority job, MHS couldn't change it. A nice email to David Cameron (our MP, who had just been on telly saying he was going to sort the quarters out) and the next day it was gone.
MHS were brilliant though and I did send DC an email saying this which was passed onto the Station Commander (why?) and Des Browne. Wasn't their fault after all!