I have had 5 Hello Fresh boxes. I think it's a great concept and the meals taste fantastic.
However the problems:
1st box - just 2 dented tins (I mean really dented, more dented than I have ever seen in a supermarket). I replaced them myself, didn't mind as the meals were nice.
2nd box - great
3rd box - extremely overripe squashy tomatoes (OK, I replaced them myself, not much hassle)
3rd box - one meal was missing the chicken entirely. The desert was just completely missing. Random items were added that didn't relate to any of the meals (bread rolls, yoghurt). Thought it was a bit much to rob me of chicken and desert entirely so called customer services. Refunded the desert, apparently credited the chicken, no idea where to, certainly not my bank account as only the desert came back into there.
4th box - one meal is missing 4 ingredients (tomato puree, mango chutney, chicken stock paste and a green chilli). FFS. Report function on the app really clunky, didn't let me report it all. No answer on online chat. No email address visible anywhere.
This is supposed to be making meals easier, not causing this kind of pissing about going to get ingredients and trying to get stuff credited or refunded. I'm really fed up with it and wonder whether I should just keep the recipe cards and buy all the ingredients myself. At least I know I'll actually have the items.
Is my experience the exception or is this what happens to people all the time? I've pushed my next box back because I haven't got the time to mess around like this in the week!
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Hello Fresh - annoyed with them and no customer service available
39 replies
aiwblam · 04/05/2021 21:40
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