Property Claims Consultant - Aviva

(1 Post)
ADV: LibbyMumsnet Mon 10-May-21 13:46:50

Aviva's General Insurance business is recruiting for an enthusiastic Property Claims Consultant to join our regional Property Claims teams. The role is field-based - working with customers within specific areas. The region we are recruiting for currently is the North East of England and you will cover the following - Newcastle, Durham, Darlington, Cleveland (postcodes include NE, DH, DL, TS).

This role is responsible for providing a customer focused and cost-effective service by handling Residential Property claims (both Household and Commercial) from instruction to completion within agreed financial authority limits. If you are an insurance professional who is keen to continue developing their knowledge in property claims, we would love to hear from you!

The role will involve flexible working hours which may include evenings and weekends to allow for regional travel and reaction for natural events/major incidents (storms, flooding, etc.).

Duties & Responsibilities
Investigate, validate, manage and settle claims in line with policy cover, philosophies and standards
Undertake field (physical) and desk (virtual) assessments to maximise efficiencies and outcomes
Provide estimations for insurance-related repairs
Update customers to ensure optimum customer service
Identify/capture Fraud and Recoveries
Manage work in progress, updating claims management and estimating systems to maintain a real-time view for our customers and the business
Develop a working knowledge of your geographical area and local market
Work outside the local area to support major incidents as required

Skills & Experience Required
The experience listed below is preferred, however we will consider applicants with limited experience but are able to demonstrate some of the key skills/traits listed and are aligned with our values.

Knowledge of the insurance industry related to residential property
Technical buildings knowledge; current methodology and buildings pathology
Claims scoping and management software experience (Symbility, Exactaware etc)
Awareness of Flood/EOW/Fire damage management and principles
Knowledge of health and safety regulations and relevant legislation
Experience of working in a customer focused environment
Committed to growing own knowledge through technical, theoretical and practical means
Qualifications (such as CERT CILA/DIP CILA, CERT CII/DIP CII, BDMA Ins, accreditation to CIOB, RICS, HNC/HND or similar surveying qualification) would be beneficial
A resilient self-starter with strong organisation skills
Ability to work independently with limited supervision

What will you get for this role?
Salary in the region of £35,000 depending on skills, qualifications and experience
Company car provided with mileage cover
Generous defined contribution pension scheme
Annual performance related bonus and pay review
Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
Excellent range of flexible benefits to include a matching share save scheme


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