Outbound Call Centre Sales Agent - Aviva

(1 Post)
ADV: LibbyMumsnet Mon 10-May-21 13:06:53

We are currently seeking highly motivated, upbeat individuals to be a part of our dynamic Outbound Contact Centre. We have a number of exciting opportunities to work as an Outbound Call Centre Agent in our Galway office on a 12 month Fixed Term Contract.

Our Contact Centre is growing and we're looking for people with a can do attitude who are driven by success. This is a phenomenal opportunity for someone looking to progress in one of the largest and most successful financial organisations in Ireland.

We are making Aviva the easiest company to do business with by adapting our sales and service approach to contact our customers directly so that we can have a more tailored conversation to suit their needs. The role is to market our proposition across our range of General Insurance products to our existing customer base.

You will be accountable for dealing with outbound calls across our marketing campaign's and delivering effective outcomes. This includes having the relevant conversations with customers ensuring they have been informed of the benefits and values that Aviva products provide. Alongside this you will be part of a dynamic front line customer facing sales team, building positive relationships, promoting our product and brand value with confidence and positivity.

Duties and Responsibilities
Handle high volume calls to customers who have recently obtained an online quotation or renewal offer for a Motor or Home Insurance policy
Maximise renewal retentions
Maximise new business policy sales
Offer in-call quotes for other products
Renewal date lead generation
Inform customers about available add on products
Deliver excellence in customer service in an efficient, professional and courteous manner at all times. Building value in the customer relationship ensuring their needs are met
Identify the best solutions for each customer that will also make valuable contributions to the company and actively develop the Aviva brand
Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease

Skills and Experience Required
Outbound Call Centre sales experience would be advantageous
Confident and engaging telephone skills
Applications are encouraged from candidates with strong customer service experience whether it be in retail, hospitality or in a call centre environment
Excellent listening and appropriate probing skills
Excellent interpersonal and communication skills
Strong attention to detail and the ability to work in a rapidly changing environment

What will you get for this role?
A competitive salary depending on location, skills, experience and qualifications
Generous defined contribution pension scheme
Annual performance related bonus and pay review
Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days (Pro Rata)
Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family (some exclusions apply)
Excellent range of flexible benefits to include a matching share save scheme


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